FMCG Manufacturer (Ayurvedic Medicines)

Key Challenges

The client needed support to efficiently manage incoming inquiries, follow up on pending orders, and increase online payment adoption. Additionally, they wanted feedback collection and assistance in converting cart abandonments into confirmed purchases.

How We Helped

Vbiz Solutions provided Lead & Customer Support tailored to their business needs

Handling overall workflow through Zoho CRM
Managing incoming inquiries promptly
Following up on COD orders to encourage online payment conversion; if not converted, reconfirming order before dispatch
Conducting feedback calls post-order, including soft pitching of other relevant products
Making outgoing calls to customers who added products to cart but didn’t purchase, identifying barriers, and offering instant solutions
Daily reporting on Google Drive or directly in client’s CRM

Key Outcomes

Increased online payment adoption for COD orders
Improved order confirmation rates and reduced cancellations
Enhanced customer engagement through feedback calls
Converted cart abandonments into successful sales
Streamlined reporting and lead tracking for management

Services Offered

CRM management (Zoho)

Incoming inquiry handling

COD to online payment conversion follow-up

Feedback and product pitching calls

Cart abandonment follow-ups

Daily reporting

How Our VAs Make a Difference

Increase in Online Payment Adoption

0 %

Higher Order Confirmation Rates

0 %

Recovery of Abandoned Carts

0 %

Boost in Customer Engagement

0 %

Client Feedback

Vbiz Solutions has improved our customer engagement and helped us increase online payments. Their proactive approach ensures that every inquiry and cart abandonment is handled efficiently.

We provide skilled Virtual Assistants to help businesses streamline operations, save time, and scale efficiently. From bookkeeping and HR to customer support and administration, our VAs handle the tasks so you can focus on growth.